Lumerit Education

Student Services Representative - San Antonio

All jobs Print Apply


Active since 11-09-2018 Job category Education / Coaching / Trainers
Location San Antonio Level Entry level/Graduate
Educational level Bachelor / Graduate Employment type -
Hours 0 - 40 Salary -
Position Reports To: Student Services Representative
Department: Student Services
Job Type: Full-time

Mission: Assists Student Services Manager in professionally and patiently answering students’ questions or directing them to the proper department.

Key Responsibilities:

  • Promptly meets the needs of Lumerit students via phone, email and chat with energetic and personal care.
  • Keeps detailed records of customer interaction.
  • Assists Student Services Manager in department-related responsibilities, ensuring a consistent, high quality service to students.
  • Professionally represents other departments to the customers.
  • Participates in regular training sessions to further develop skills and knowledge.
  • Ability to recognize negative trends and willingness to proactively propose solutions.

Specific Skills We’re Looking For:

  • Excellent written and oral communication in fluent English.
  • Strong time management skills.
  • Computer and telephone proficiency, including typing and basic knowledge of word processing, spreadsheet, communication, and data sharing software.
  • Clear and tactful communication under pressure.
  • Ability to calmly listen to student problems and take action to satisfy customers.
  • Problem solving within Lumerit procedures in a wide variety of customer situations.

General Parameters

  • Location: Onsite at the Lumerit Office
  • Hours: Normal 8:30 am CST to 5:30 pm CST Monday - Friday with additional time as needed
  • Education: Bachelor's degree or equivalent experience required.

Company Overview

Lumerit enables students to reimagine college by blending world-class academic advising and course curation to allow students to graduate from the college of their choice faster than they ever imagined and for far less than they ever thought possible.

By prioritizing the student above anyone else, we believe we can make a global impact on higher education. Our vision and values empower every member of the Lumerit team to exceed student expectations at every level. In turn, our students (Lumerit Scholars) go on to achieve world-class career, professional, and entrepreneurial outcomes.

Are you looking to realize the full potential of your unique talent while contributing to a very rewarding mission? We'd love to have a conversation with you. Come help us reimagine college by priortizing the student!

More information
This listing is a full-time job

Job category Education / Coaching / Trainers
Industry / Industries Education / Training
Region United States

Contact information

Name Marina Crosse